Prior to the onset of the pandemic, Guinness Open Gate Brewery operated its prowling taproom and outdoor area without any tableside service, prompting guests and visitors to go up to the bar or wait in line for food and drinks. When time came to find a ready-made mobile solution that would allow contactless ordering and payment, the team enlisted GoTab’s restaurant commerce platform to reimagine its food and beverage service.

With a large, communal space that combines retail, restaurant and cafe experiences, Maketto is a unique marketplace that welcomes guests all day in Washington, D.C. In late Fall 2020, as the team prepared for the winter season, they reimagined their service model based on GoTab’s contactless ordering and payment features, providing their front-of-house staff with a seamless solution to scale operations based on dine-in and takeout demand.