Digital solutions have changed the way individuals and businesses interact. Specifically for event planners dealing with thousands if not tens of thousands of attendees, modern technologies empower them to turn any game, concert, or large gathering into a well-orchestrated experience.
But what commerce platforms for events have become essential additions?
Today, we’ll discuss some of the top digital technologies you can use to help your event run smoothly.
#1 Ticketing and Event Technology
If you’re planning on putting on an event, you’ll need to market the event and provide guests a place to sign up and attend. This is critical since in most cases, one of the largest money makers for any event is ticket sales.
With registration software, you can make any event sign-up fast and pain-free.
A ticketing and event platform helps you plan anything from a smaller tradeshow to a massive festival. Typically, these come with a host of customizable tools that enable users to manage every detail of the event, whether it’s promotions or registration. Other activities this may help with include:
- Payment acceptance
- Lead collections
- Attendee tracking
- Post-event data collection
Armed with such a system, you can avoid many of the mistakes that tend to crop up with large events, particularly those caused by human error, such as data entry, following up, or processing payments. It also enables your team to be more efficient from the planning phase to actually hosting the event. Automations and integrations with other apps streamlines processes, thus reducing the busy work key players will have to handle. This then allows them to focus on the aspects of the event that require their attention and expertise.
Finally, the data gathered in the run-up to and during the event makes the overall success or lack thereof much more quantifiable. The ability to measure key performance indicators provides an opportunity to see what you did right, what you did wrong, and then make necessary changes for the next event.
#2 Virtual Event Platform
Virtual event platforms enable you to host a wholly online experience. Alternatively, they provide a hybrid event, where you have a mixture of live attendees and a larger virtual audience, which is especially common for events like a product launch.
Benefits of using a virtual platform to host an event include:
- Scale – Any in-person event is naturally limited to some degree or another. There are various constraints that put a cap on the live audience. However, with a virtual event platform, there’s no limit to the number of people who attend. Even taking a hybrid approach, you can ensure that there are more participants than otherwise would be possible.
- Increased engagement – Using a virtual event platform during a hybrid event, you can keep the online audience engaged. Viewers can watch, discuss, provide feedback, or even participate in Q&As.
Virtual networking and connection – Even if they can’t participate in person, a virtual event commerce platform will allow those watching at home to network, chat, and connect with like-minded individuals.
#3 Contactless Ordering and Payment
One of the most frustrating aspects of any major event can be the long lines for food, drinks, and merchandise. Guests don’t want to waste their time waiting to order and then pay when they could otherwise be watching a show, touring the grounds, or enjoying their day. In fact, according to an Oracle Study on “The Fan Experience:”
- 30 minutes was the average amount of time a fan spent in line at a concession stand.
- 45% of fans abandoned concession lines without making a purchase because the line was too long.
- The average fan said that they would be willing to spend an additional $20 on concessions if wait times were cut in half.
Long lines are a recipe for disaster. They result in lost sales, less-than-ecstatic event attendees, and bad reviews. If the situation worsens, it could leave a sore memory for guests.
So, what’s the solution to this all-too-common difficulty?
A contactless ordering and payment platform like GoTab. This type of commerce platform for events empowers a team to streamline and expedite any gathering—be it a baseball game or a beer and food festival. With it, vendors can serve guests safely, efficiently, and with less staff.
It all comes down to QR code technology. For example, if you were a food truck at a food and wine festival, guests could scan your unique QR code. Doing so would bring them to a digital menu that they could then peruse, place an order, and pay or even split the bill with friends. And they can do that without ever having to get in line.
This benefits both attendees and vendors:
- For event attendees – A cashless system reduces the rush to reach concessions. It takes the stress out of ordering and paying for food and drinks, reduces the headache associated with constant waiting in lines, and allows people to pre-order and pick up when their request is completed.
- For vendors – Contactless ordering and payment make it possible to work more efficiently and with less staff. By streamlining orders and payment, personnel only have to focus on fulfillment. Also, the minimization of face-to-face contact helps improve the event’s overall safety.
#4 Social Commerce Platform
Many modern events make or break their moment due to social media marketing. Social media plays a massive role in both building a buzz in the lead-up to the day and during the event itself. A smart social media campaign can be used to:
- Advertise the event
- Get people to sign up
- Provide information about the event
- Generate hype as the event occurs
- Add to the overall atmosphere
But managing social media can be a logistical whirlwind—whether it’s creating posts for several different platforms, setting release schedules, or interacting with the community in real-time.
A social commerce platform can help with all of these things. And, equally important, it can provide data analysis that allows event coordinators to refine and optimize their social media campaigns.
#5 Website Builder
Events need a digital storefront to exist. The website for any event is the virtual home. On the surface, it contains all of the information would-be attendees might need, while also being a place to hype up the event and sell tickets. But there are other benefits as well, including:
- Efficiency – An event website is a central hub where visitors and attendees can get all of the most recent details on what to expect. This makes it much easier for event planners to keep people engaged.
- Analytics – The right website will provide powerful tools that make it possible to leverage all of the customer data. Armed with these insights, you can then make tweaks to marketing or how future events are run.
- Marketing – All of your social media, content, and traditional marketing efforts will be in vain if they don’t incite action. Often, an event website acts as that CTA (call to action), especially for signups. Additionally, a website allows you to organically market via search engine optimization.
Fortunately, today, you don’t need programming skills to make a beautiful, mobile-responsive website. There are easy eCommerce platform builders that come with built-in point-of-sale integrations, which is ideal for ticketing and merchandising.
#6 Event Apps
Applications that are built specifically for an event are a powerful mobile commerce platform value-add. Done right, an app can make it easier for event-goers to sign-up, make a purchase, get into the venue, interact, network, and engage.
For instance, in 2020, Coachella Music and Arts Festival made its app an integral part of the weekend experience. Festival attendees used it to:
- Create custom schedules based on what artist was playing, when, and where
- Activate their wristband to get into the grounds
- Peruse the live map
- Discover food, beverage, and merchandise options
- Check the real-time lost & found
Now, building out a fully-functioning mobile app can be a hefty investment. But if you plan to host the event regularly, the benefits it provides may be worth the high price tag.
GoTab—The Commerce Platform Every Event Needs
Every event is different. As a result, some of these commerce platforms may be more essential than others. However, one element is certain—every major event has lines for food and beverage.
That’s a problem. But it doesn’t have to be.
Enter GoTab. With our contactless ordering and payment system, both event attendees and vendors benefit. Armed with this commerce platform, you can clear out lines, generate more revenue, and create a better overall experience for everyone.
Want to know how GoTab can revolutionize your next major event? Try a free demo today!
- Oracle. The Fan Experience. https://www.oracle.com/a/ocom/docs/dc/em/fan-experience-report-fb.pdf
- Seat Geek. Everything You Need to Know About the Coachella Mobile App. https://seatgeek.com/tba/festivals/guide-to-coachella-mobile-app/