What Our Operators & Guests Are Saying
By turning our staff into a team of multi-faceted, customer service experts, we’ve given them the opportunity to learn more and grow in their position at Maketto. Instead of having 10-12 FOH people on the floor at once, we now have 5 people to ensure our guests have the best experience on-site. This also means our tip pool is smaller and so our staff earns more tips than they did in the past.
Director of Sales at Maketto
We get compliments constantly. The amount of repeat business is outrageous at this point … At least five or six times a night I get people coming up to me after their meal and telling me how much of a better dining experience this is because they feel more empowered.
Co-Founder of Espita
People are so excited that they don’t have to wait to order anymore. Whether they want another round or forgot a food item, the convenience is next-level. We are excited to keep working with GoTab as our indoor dining options reopen and more people get vaccinated. Our staff is less stressed out as well. It’s been easy getting them up-to-speed on the interactivity with the app and how to explain it to customers, and they even enjoy using it themselves for staff meals. When they spend time answering guest questions now, they can take their time, as they’re not running to other tables to take orders or check in.
Assistant Manager at Arts District Brewing Co.
One thing that our customers have really loved is the ability to just start a tab and keep it throughout their time. They don’t have to come in and order round by round or pay round by round, they can do it all in one place. We love the split functionality too, if there is a larger party who wants to share a tab they can do that easily without any intervention from our end.