By turning our staff into a team of multi-faceted, customer service experts, we’ve given them the opportunity to learn more and grow in their position at Maketto. Instead of having 10-12 FOH people on the floor at once, we now have 5 people to ensure our guests have the best experience on-site. This also means our tip pool is smaller and so our staff earns more tips than they did in the past.
What Our Operators Say
We get compliments constantly. The amount of repeat business is outrageous at this point … At least five or six times a night I get people coming up to me after their meal and telling me how much of a better dining experience this is because they feel more empowered.
Co-Founder of Espita
With GoTab, I can easily and quickly do that. I find that once the tab is open, customers like to take charge of their order and add more items on their own. This hybrid service model is really working for us, and GoTab gives us the ability to adjust it anytime, and depending on what our guests prefer or are comfortable with.
Owner of Vegas Test Kitchen
One thing that our customers have really loved is the ability to just start a tab and keep it throughout their time. They don’t have to come in and order round by round or pay round by round, they can do it all in one place. We love the split functionality too, if there is a larger party who wants to share a tab they can do that easily without any intervention from our end.