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Food Hall Portal

Operator Resource Portal

Elevate the food hall experience beyond a grab-and-go lunch, with GoTab’s contactless ordering and payment technology. Like any other hospitality operation, food halls share priorities, such as satisfying customers, staying competitive, and achieving business success. Learn how GoTab can help your business succeed with our Operator Resource Portal.

How to Teach Your Guests to Use GoTab

We understand that some of your guests may have questions about GoTab – we’re here to help! We created a resource sheet for operators to teach guests to use GoTab efficiently.

The GoTab Competitive Advantage

See why so many savvy restaurants choose GoTab over our competitors. GoTab helps restaurants reduce labor costs and increase check sizes, while getting world-class support.

Our Pricing Model

With a small convenience fee for guests and a nominal per-transaction percentage for operators, there are no additional hardware, software or support costs to use GoTab!

How to Promote Yourself Online

Social media is a great way to advertise your restaurant to new and existing customers in a way that gets them excited about engaging with your business! Learn how GoTab’s operators use creative campaigns to help promote their business! Click the links below to view the posts.

Top Operator Instagram Post Example 

Top Operator Facebook Post Example

Best Of GoTab Video

Social Media Sample Copy

Use one of our pre-made templates for your social media announcements!

launch announcement Copy

Great news! We’ve teamed up with @gotab.inc to provide you with a contact-free ordering experience to ensure your safety while dining indoors or outside. Place your order by scanning the QR code with your phone or visit the LINK in our BIO, and come on over to pick it up! It’s as simple as that. 

{Insert link to menu} https://gotab.io/loc/democafe

{Insert hashtag}#newmenu #food #foodie #restaurant #lunch #foodhall

Copy & Paste

product promotions

Now on the menu! A weekend special of Crispy Pork Belly Fried Rice and veggie spring rolls with a side of sweet chili dipping sauce! Place your order using the link in bio for pick-up via GoTab. 

{Insert link to menu} https://gotab.io/loc/democafe

{Insert hashtag}#newmenu #food #foodie #restaurant #lunch #foodhall

Copy & Paste

FAQ

If you can’t find the answer to your question below, head over to our Help Center or contact us at info@gotab.io.

Step 1: Tap open tab.

Step 2: Tap open or allow others at your table to join your tab.

Click here to learn more about how to open tabs.

Step 1: Tap the Menu Bar

Step 2: Open Tab

Step 3: Tap Open

Step 4: Share open tab via text or you can print your QR Code by taking a screenshot, crop the QR, email it yourself and print. This way your guests can order off your open tab around the event. 

Click here to learn more about how to share an open tab.

Step 1: Set your batch time on the manager dashboard by going to Zones, Update Zones, and setting the Batch Time.

Step 2: Enable it on your KDS by tapping into System Display Settings and switching Batch Orders on.

Click here to learn more about batching.

Tap the messaging icon on the bottom right of your screen to respond to messages you receive.

Click here to learn more about two-way texting.

Step 1: Tap Payments in the left hand panel of your Manager Dashboard.

Step 2: Toggle between Refunds and Chargebacks.

Click here to learn more about payments, refunds, and chargebacks.

Step 1: Go to your manager dashboard and tap the menu section in the left hand panel.

Step 2: Tap the media icon next to the item you’d like to insert an image for.

Step 3: Upload or drag and drop your imagery into the pop up box and click save.

Click here to learn more about how to add photos and videos to your menu.

Step 1: Go to your manager dashboard and tap the menu section in the left hand panel.

Step 2: Create a menu.

Step 3: After creating the menu, you are able to add specified dates for ordering and fulfillment, assign specific categories to that menu, and then assign that menu to a zone. Set your desired parameters for your menu.

Click here to learn more about how to customize specific menus.

Managing your menu in GoTab is two folds. First, create your menu category like appetizers, entrées, beers, and more. Second, create products in that category Burger, Fries, IPA, ect.

Step 1: Go to your manager dashboard and tap the Product Catalog section in the left hand panel.

Step 2: Add a category.

Step 3: Add a product to the category.

Step 4: Fill in the product information and save it.

Click here to learn more about how to manage your menu.

In your GoTab Manager Dashboard and KDS, you can 86 or disable an item in case you run out of stock. 

Manager Dashboard

Step 1: Go to your manager dashboard and tap the Product Catalog section in the left hand panel.

Step 2: Navigate to the item you’d like to edit.

Step 3: 86 or disable the item.

KDS

Step 1: Tap the hamburger icon in the top left of your KDS.

Step 2: Tap Menu.

Step 3: Toggle off the items you’d like to disable.

Click here to learn more about how to 86 or disable menu items.

Step 1: Go to your manager dashboard and tap QRs and Links in the left hand panel.

Step 2: Check off the spots that you’d like to print.

Step 3: Navigate to the top of the page and click Print.

Click here to learn more about how to print QR codes.

Please contact your customer success representative to set up this feature.

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