Food Truck to Food Hall
Fava Pot uses GoTab’s QR-based contactless ordering platform at their new food hall location in the midst of welcoming back guests.
Fava Pot is a healthy, home-style Egyptian restaurant with three locations. These spots include their on-the-go food truck in Falls Church, and most recently, Union Market. They joined Union Market in the low season in 2019 before the global pandemic suspended their operations from March through July 2020. Since then, they have been happy to welcome guests back to Union Market, where they typically have a big weekday lunch crowd, weekend visitors, and customers looking for a quick but delicious bite for dinner.
The “No-POS” – Easy and Fast Setup for a Fast-Paced Environment
The setup with GoTab was smooth and easy. It took less than two days to have them up and running with guests scanning their QRs to order. Fava Pot didn’t want another POS or more expensive, bulky hardware so they chose GoTab’s cloud-based contactless solution to add to their existing POS. They were able to connect GoTab to their own tablets and printers at the counter with the help of our award-winning customer service team.
Real-Time Menu Management
Fava Pot sources high-quality ingredients to cook their food, and their signature falafel is made entirely from scratch. Most of their food is prepared at the Falls Church location, so they occasionally run out of menu items at Union Market and can’t prepare more on site. GoTab allows them to 86 ingredients on the menu which automatically updates all of the published menu items that contain that ingredient. Dishes that are no longer available on the menu that day can be 86’d as well. Fava Pot’s contactless menu resets the following day so they don’t have to keep updating the menu on the back end. This system is helpful in a fast paced environment such as Union Market, especially during the lunch rush, busy weeknights, and weekends.
Text Communications with Guests
With restrictions lifting and diners feeling more comfortable with dine-in experiences, they expect guests to take full advantage of the QR codes placed on the tables throughout the food hall. Union Market doesn’t have food runners, so GoTab’s two-way texting feature is a great way for staff to communicate directly with customers about their orders in real time. GoTab’s system also has pre-written text templates which are useful during busy peak dining hours. This is helpful if they need to clarify orders or update customers on their order status quickly and efficiently.